Customer support
Custom Framing FAQs
Our custom framing is designed to help you display original movie posters with confidence. Here you will find answers on ordering, materials, glazing, mounts, timescales, shipping and returns.
Ordering custom framing
How does custom framing work?
If you are buying a poster from us, choose the custom framing option that suits the poster’s format and size. Once you have selected the poster and frame, we build the frame to order, frame the poster for you, and deliver it ready to hang.
If you already have a poster and would like advice on framing, please get in touch and we will be happy to help.
Custom framing process
How our custom framing service works
Choose your poster and frame together. We build everything to order, prepare the finished piece, and deliver it ready to hang.
Choose your poster
Select the original poster you would like framed.
Choose your frame
Pick the frame style and finish that suits your poster and room.
Place your order
Complete checkout with your poster and framing option together.
We frame it
We build the frame to order and frame the poster for you.
Ready to hang
Your framed poster is safely packed and delivered ready to display.
For questions about timing, frame choices or delivery, see the answers below or contact us.
How long does framing take?
Please allow around two weeks for your frame to be made and delivered.
How much does shipping cost?
Within the U.K., we ship framed posters free of charge.
Do you ship framed posters outside the United Kingdom?
At present, we do not ship frames outside of the United Kingdom. If you are ordering from overseas, please contact us before purchasing framing.
Choosing the right frame
How do I know which frame size I need?
We try to make this as straightforward as possible. On compatible poster pages, use the display and framing options shown for that poster’s size and format. If you already own the poster, please measure it carefully before ordering. If you are unsure, contact us and we will advise before anything is made.
Why can’t I see a framing option for this poster?
We offer online framing for the most common movie poster formats, but some posters fall outside those standard sizes or may require restoration before framing. In those cases, please contact us to discuss the best route.
I already bought a poster. Can you still send me a frame?
Yes, we can. Please do measure and re-measure your poster, then let us know the dimensions. Because each frame is made to order, we cannot accept returns if the wrong size has been requested, so if you are in any doubt, please contact us first.
Materials and protection
Will framing damage my poster?
No. Our frames use materials chosen to protect your poster, including a pH / acid neutral barrier board behind the poster and, if selected, a pH / acid neutral mount. Should you ever need to remove the poster, the framing process is professionally reversible.
What glazing do you use?
All frames are glazed with Clarity+ Perspex. It is safer than glass, crystal-clear and roughly half the weight of the glass equivalent. If your poster will be hanging in direct sunlight, glazing with certified UV protection is also available, and we recommend Moth Eye Museum Acrylic. Please contact us for pricing on that upgrade.
What colour mount do you use?
We use an Iced White mount for all framed posters. It is a chalky white that we find works particularly well with movie posters.
How much of my poster will be covered by a mount?
Very little. We overlap the poster by around 4 millimetres. This keeps it securely in place and helps prevent it popping out from behind the mount. If a poster has a few edge dinks, a mount can also be a good way to disguise them.
Frame styles and finishes
What frame styles do you offer?
We offer five main frame types, each selected to suit original movie posters.
- Black – a painted ayous wood frame with a flat profile, available at approximately 20mm for smaller posters and 35mm for larger ones.
- White – a painted ayous wood frame with a flat profile, again available at approximately 20mm and 35mm widths.
- Oak – a barefaced oak wood frame with a flat profile, available at approximately 20mm and 35mm widths.
- Modern – an angled pine and spruce frame painted black with a gold sight-line, available at approximately 23mm for smaller posters and 70mm for larger ones.
- Classic – a scoop-profiled ayous wood frame stained brown with a gold sight-line, available at approximately 27mm for smaller posters and 42mm for larger ones.
Do all frame styles come in the same width?
No. We provide each frame family in widths that work best with different poster sizes. Smaller posters use narrower mouldings, while larger posters use broader profiles with more presence and support.
Returns and further help
Can I return a framed poster?
If your framed poster arrives faulty or damaged, please contact us and we will put things right. Otherwise, because all of our frames are custom made to order, we are unable to accept returns.
Have another question?
We are always happy to help. If you would like advice on size, finish, glazing or whether a particular poster is suitable for framing, please get in touch.
Still need help?
We can advise on size, finish and suitability
If you are unsure which frame is right for your poster, or you have a piece already in hand that you would like framed, please get in touch and we will be happy to help.