What is Klarna?
Klarna is a payments service that helps you buy the things you want or need.
Right now, over 150 million people worldwide use Klarna at over 450,000 online stores.
How does Pay in 3 instalments work?
Klarna’s Pay in 3 is a credit product that lets you spread the cost of your purchases over 3 equal interest-free payments.
Klarna will take the payments from your debit or credit card directly so you don't have to worry about missing a payment. Klarna will take the first payment when you make the purchase, the second 30 days later and the final payment 60 days from your purchase date.
You can see your past and future payments at any time using the Klarna app.
Please note that Klarna's Pay in 3 instalments is an unregulated credit agreement. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.
Am I eligible for Pay in 3 instalments?
You need to be at least 18 years old and a UK resident to use Klarna’s credit products including Pay in 3.
When you choose Klarna they will also check the information you provide and your financial situation.
What does Klarna consider when reviewing my application?
Klarna offers Pay in 3 based on a number of factors such as the purchase amount, and previous order history.
You can improve your chances of being offered Pay in 3 by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address.
All orders are assessed individually. Just because you have been accepted for Pay in 3 before does not mean it will be offered for every order. In turn, if your application for Pay in 3 is denied, it does not mean it will be denied for future orders.
What do I need to provide when I make a purchase?
If you want to purchase something using Klarna’s Pay in 3, you'll need to share your phone number, email address, current billing address and your credit or debit card details.
If Klarna need to talk to you urgently they'll use the phone number you've shared.
For any other information Klarna need to share with you, they'll send this to your email address.
Will a credit search take place?
When you use Pay in 3, Klarna will perform a credit search. This means Klarna will look at certain information in your credit report to decide whether to approve your purchase.
How do I make repayments to Klarna?
Klarna will take your Pay in 3 instalments payments from the debit or credit card you shared when you made your purchase. Klarna will take the first payment when you make your purchase, the second payment after 30 days and the final payment 60 days from the day you made your purchase.
You can always monitor your payments’ schedule in the Klarna app.
What happens if I do not make a payment in time?
Pay in 3 is a credit product and you are required to make your scheduled payments to Klarna.
Your payments are automatically withdrawn from your connected card or bank account according to the agreed payment schedule.
Klarna will send you multiple friendly reminders before payment is due so you can make sure you’ve got enough money to pay. If payment fails, you may be charged a late fee, subject to Klarna's Terms and Conditions.
What happens if I don’t pay for my order?
If you don't make your payments you will be in arrears as Pay in 3 is a credit product. Klarna may then share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future.
Klarna may also refer any debt to a debt collection agency. This agency will collect the debt on behalf of Klarna.
Also, if the debt is referred to a debt collection agency Klarna will share this information with credit reference agencies.
Is my payment information safe?
Payment information is processed securely by Klarna. When you choose to pay using Klarna, no card details are transferred to or held by Art of the Movies. All transactions take place via connections secured with the latest industry standard security protocols.
Can I pay the balance before the due date?
Yes. Just go to the Klarna app or log onto Klarna.com/uk.
How do I know Klarna has received my payment?
Klarna will notify you by email, SMS or push notification when a payment is due and when you have made or missed a payment.
If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk.
What happens if I cancel or return my order?
As soon as Art of the Movies has confirmed with Klarna that your cancelation / return has been accepted, Klarna will cancel any future scheduled payments as well as refund any amounts due.
You will see the return in the Klarna app immediately.
I've received a statement, but I've not yet received my goods.
If you have not received your goods please contact Art of the Movies to check on your order and delivery status. You can also contact Klarna’s Customer Service so that they can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.
I have cancelled my order. How long will it take until I receive my refund?
As soon as Art of the Movies has registered the cancellation or your return, Klarna will process the refund within 5 business days.
I have asked for a refund. How will I be refunded?
Refunds are issued back to the debit or credit card that was originally entered at checkout.
I haven’t received an email with my statement/payment information.
You can log in the Klarna app or at www.klarna.com/uk , where you will find all of your orders and payment schedule information.
I still have questions regarding payment, how can I get in touch?
Please note that Klarna's Pay in 3 is an unregulated credit agreement. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.